Amendsly collects customer reviews after delivery, intercepts the 1-to-3-star ones, diagnoses the problem with AI and drafts a reply — before the review lands in public.
No credit card required.
The problem
A late parcel, a size that doesn't fit, a damaged product — and your customer ends up in front of a public review form with no idea you could have put it right first.
How it works
As soon as an order ships, Amendsly schedules a review request by email, sent after the delay you choose — enough time for the parcel to arrive.
4-5 star reviews are sent to Google or Trustpilot. 1-3 star reviews see two strictly equal options — “help us fix this” or “publish my review directly” — in line with Google and FTC rules on review gating.
The customer describes the problem. The AI identifies the category, drafts a reply and proposes a calibrated goodwill gesture — never above the cap you set. Nothing goes out without your approval.
Connect Google, Trustpilot and Avis Vérifiés to follow all of your public reviews from a single feed, without hopping between back offices.
One feed
Your reviews don't live in one place: Google here, Trustpilot there, Avis Vérifiés somewhere else again. Amendsly pulls them into a single feed, filterable by platform and by rating, with a direct link to the original review.
Note: the Google Places API only returns the 5 most recent reviews. Trustpilot and Avis Vérifiés return the full history your account gives access to.
Order arrived in 48h, packaging spotless.
Good product, the sizing runs a little small.
Very responsive support after my question.
Interface preview — illustrative content.
Free tools already exist to route customers by rating. Amendsly goes further: the AI layer that diagnoses, replies and calibrates the goodwill gesture for you — the work you do by hand today, case by case.
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